Returns and exchanges
We offer 14 days for returns and 30 days for exchanges. You can find the detailed terms and the form in our return policy.
Include the completed return or exchange form in your parcel. The buyer covers return shipping costs. We do not accept cash-on-delivery return parcels.
Read the terms and download the return or exchange form
Product complaints
If you notice a fault or damage to a product, read the complaint instructions. The product complaints page includes the form and explains the next steps.
Describe the fault in the form. If you cannot print it, our instructions allow you to include a handwritten description with your details and order number.
How do I submit a product complaint and download the form?
Address for sending the product back
SECURED STUFF
ul. 1 Maja 24
64-600 Oborniki
For a product complaint, add: Complaints department. Send complaint parcels to the address, not to a parcel locker, unless we agree otherwise.
Need help?
kontakt@securedstuff.pl
+48 607 352 197