Product complaints

A problem with your product? Below you will find the form and instructions for submitting a complaint.

Prepare your complaint

Fill in the complaint form. Describe the fault you have noticed and provide your contact details and order number.

Unable to print the form? Include a handwritten description with your details and order number in your parcel.

Protect the product for transport. For footwear, it is best to place the shoebox inside an additional cardboard box to prevent damage to it.

Include your complaint details and send the parcel to our complaints department address.

After assessing your complaint, we will contact you by email with our decision and information about the next steps.